Once your order is received and processed, in-stock items will be shipped within 5-7 business days. Destination times vary depending on weather, distance and accessibility to your city. Some cities, including lower-populated areas, may require additional time because carrier may have to transfer to a local carrier. Most items will be received in 7-10 days, although some may take up to 14 days.*
Once your order has shipped, you will receive an email from our shipping department confirming your purchase has shipped, and giving you freight carrier information, tracking number and instructions.
Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing. Any damage to contents should be noted on the bill of lading for claim against carrier. Failure to properly inspect your shipment before signing off, limits our liability as well as the freight carrier.
All of our products are shipped via freight company, which provides a curbside delivery. Curbside means the freight company is only obligated to bring it to your curb. It is your responsibility to provide help in getting your order off the truck and into your home. It is helpful to have a hand truck available. For an additional charge, a truck with a lift gate may be requested. For liability reasons, freight companies are prohibited from bringing deliveries inside.
Refusal of Delivery
If an order is refused, the customer is responsible for all shipping and handling costs incurred, both directions.
Incorrect Shipping Information
If a package is returned or additional fees are incurred due to an incorrect shipping address or phone number, the customer will be responsible for all shipping costs incurred.
Limited Free Shipping
Free shipping offers are limited for switzerland only. For shipping costs to other locations and including international, please contact us via phone or email for a quote.
Any returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition, on a pallet. If returned product is not in original packaging, new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited.
All refunds will be less shipping, freight and handling costs incurred both directions.